A stay interview is a one-on-one conversation between a manager and an employee to understand what motivates the employee and what can be done to retain them at the organization. The goal is to identify factors that may cause the employee to leave and proactively address them.
This conversation needs to be planned and private. Please prepare for the stay interview by reviewing the employee's background, performance, and any previous feedback. Inform your employee of the purpose of your conversation, schedule a formal 1-on-1 meeting or call at a convenient time for them, and share stay interview questions upfront so they have time to formulate their thoughts ahead of time.
You can find 5 categories you should cover during the stay interview talk. You can find sample quetions for your convenience you can use to drive the conversation. Please chose the most relevant questions for this particular conversation. Don’t feel like you have to get through all of these questions during your conversation.
You should feed off your employee’s responses and take the conversation where they want it to go. While you can certainly ask follow-up questions and try to understand the “why” behind their answers, make sure you’re not dominating the conversation.
Once you ask a question, be quiet and listen – your employee should be the one doing the majority of the talking.
The associate should rate all preferences between 1 and 5 also. Take notes and submit them via this on-line questionnaire.