Product and Customer Experience Senior Specialist (f/m/x)

What awaits you?

• Supporting product enhancements, requirements, and processes (Lease, Loan, Service Products) and implementing new products, ensuring continuous innovation and improvement.
• Improving the Customer Journey / Experience by considering digital and other customer touchpoints, contributing to a seamless and satisfying customer interaction.
• Supporting products and services management in IT systems by reviewing and optimizing processes (including CRM), helping to increase efficiency and effectiveness.
• Preparing market and competition analysis regarding offers, product development, and digital processes, and delivering insightful reporting to guide strategic decisions.
• Maintaining product manuals and guidelines and preparing internal and external communication related to the product, ensuring clarity and consistency in information sharing.
• Supporting market research activities, providing valuable data to better understand customer needs and market trends.
• Closely cooperating with B2B and B2C sales, marketing, operations, finance, PMQ & IT teams to ensure effective product implementation and alignment across departments.
• Supporting cooperation with BMW Group, dealers, IT suppliers, and research companies regarding product needs, processes, and market demands, fostering strong partnerships and collaboration.

What should you bring along?

• University degree preferably in Business Administration or comparable studies with focus on marketing, financial products, projects or finance.
• At least 4 years of professional experience, out of which part in product / marketing in automotive, banking or leasing industry.
• Strong communication and organizational skills.
• Analytical and innovative thinking, keen on knowing latest trends.
• Good presentation skills as well as verbal and written communication in Polish and English.
• Ability to work in cross-functional teams, experience in Project Management and CRM knowledge would be an asset.
• Advanced MS Office skills (PowerPoint, Excel).

You enjoy working in an international team and are passionate about automotive business and finance offer improvement? Apply now!

What we offer?

• Opportunities for professional development and international exposure.
• Collaborative and inclusive work environment.
• Flexible work arrangements where applicable.
• Private medical care.
• Sharing the costs of sports activities

Type of employment: unlimited

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here.