Retailer Support Executive

BMW Group UK is looking for a Retailer Support Executive.  

This role is responsible for supporting retailer-facing sales processes across BMW and MINI UK & IE, including ordering, invoicing, registration and retail notification processes, as a brand function and service provider to relevant channels. You will be supporting direct sales channels and retailer operations by resolving process issues, coordinating with internal teams, and ensuring stable execution of BAU sales operations. 

 This role is based at the Summit One Campus - Farnborough, Hampshire.

What awaits you? 

• Support retailer and internal users with ordering, invoicing, registration and retail notification processes. 

• Support direct sales channel process execution, ensuring issues are resolved accurately and in a timely manner. 

• Operate within the day-to-day ticket management and incident resolution process, ensuring cases are prioritised, tracked and closed effectively. 

• Support elimination of disruptive processes affecting retailers and internal sales operations. 

• Verify and support invoicing-related activities for direct sales channels, including retailer or goodwill-related adjustments where authorised. 

• Plan and deliver retailer sales process coaching workshops in conjunction with other Sales functions and training teams. 

• Facilitate communication with internal teams to resolve retailer processes and marketing-related queries. 

• Support testing and sign-off of key sales software developments and system changes affecting operational processes. 

• Identify recurring issues, operational risks, and training needs and escalate systemic themes to management. 

What should you bring along? 

• Bachelor’s degree, or equivalent professional experience. 

• Relevant education or training in Business, Automotive Operations, Customer Service or related discipline desirable.  

• Experience in the automotive and/or customer service industry. 

• Experience working in retailer support, sales operations or process-driven sales administration is desirable. 

• Experience with operational issue resolution, retailer communication and live process support beneficial. 

• Highly computer literate with Microsoft Office products including Outlook, Excel and PowerPoint. 

• Experience of BMW Sales systems is desirable. 

• Attention to detail and ability to manage multiple complex scenarios simultaneously. 

• Strong communication and relationship-building skills across a broad stakeholder base 

Closing Date: Sunday 8th November 

At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer, so please discuss your individual requirements as part of the application process to help us agree on a suitable arrangement.  

We place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.  

Learn more here.  

Successful candidates will be required to complete background screening checks, and the offer of employment will be subject to satisfactory results. These checks include references, right to work, IT system Compliance Integrity Check (COIN), CV, and relevant qualifications. Additional checks may include criminal records, adverse financial (credit), directorships, address verification, internet research, and/or driving licence. If you have any queries about these checks, please discuss them with us, and we will be happy to provide further details.