Assistant Specialist, Customer Interaction Services

Passion is the engine that drives our Group, it allows us to develop ideas and solutions for the mobility of the future. We promote a stimulating work environment that gives every Person the opportunity to fully express their talent, contributing to the company's success.

Assistant Specialist, Customer Interaction Services (f/m/x). 

What can you expect?

• Support daily customer interactions related to contract management, end-of-term processes, and complaint handling.
• Manage contract administration tasks such as amendments, terminations, invoice handling, insurance matters, and payment-related queries.
• Provide support during end-of-term processes, including vehicle returns, inspections, contract settlement, and closure activities.
• Contribute to achieving customer service targets, including customer satisfaction and first-contact resolution.
• Help identify opportunities to improve customer journeys and service processes.
• Maintain effective communication with customers, dealers, insurance companies, and regulatory authorities.
• Support the implementation of internal controls, process updates, and system-related changes in cooperation with cross-functional teams.
• Participate in projects and initiatives focused on digitalization, innovation, and process optimization.

What can we expect? 

• Bachelor’s degree in business administration, Economics, or related field.
• Experience in the financial services industry, customer service, CRM, or in related areas. Knowledge of digital tools and technology trends in customer service or financial services industry is an advantage.
• Proficient in MS Office, especially Excel and PowerPoint.
• Strong customer orientation and a service-focused mindset as well as understanding of customer service processes and contract-related operations.

• Strong communication, cooperation, and stakeholder management skills.

• Fluent in Czech/Slovak; strong English skills.
• Analytical and problem-solving skills, and ability to work independently in international and cross-functional environment.

What we offer at BMW Financial Services Czech Republic?

Benefits

With us you’ll surely find excellent and versatile opportunities to actively shape the sustainable mobility of the future. To the motivating working environment in our dynamic teams, we offer a wide range of social benefits, for example:

• Meal flat contribution.
• Multisport card.
• Pension contribution.
• Group-Accident Insurance.
• BMW Lifestyle Collection.
• BMW Group Attractive Vehicle Offer.
• Product Experience Programm.

We would welcome you starting from asap for an unlimited-term position and offer an attractive salary package.

You enjoy working in an international team and would like to join us in shaping the mobility of tomorrow?
Apply now! www.bmwgroup.jobs/cz/en

Note: Please apply exclusively online via our career portal. Applications via other channels (esp. e-mail) cannot be considered.

Contact:

HR Leadership Partner CZ/SK Jelena Mamic

jelena.mamic@bmw.at

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At BMW Group, we place great value on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and abilities of the applicants. More Information here.