Group Car Scheme (GCS) Advisor

BMW Group Financial Services UK is looking for a Group Car Scheme Advisor. This role is based at the Summit ONE Campus in Farnborough.

As a Group Car Scheme Advisor, you will be responsible for the operational delivery and case management of all BMW Group Car Scheme customers. Your focus will be on minimising operational errors, maximising process efficiency, and ensuring high-quality service that supports our valued employees.

What awaits you?

• Administering Operational activities such as GCSO applications and order approvals, driving licence checks, payroll deductions, e-Sign agreements, fuel cards, insurance claims and end-of-contract duties including vehicle return charges.
• Providing exceptional customer support through multiple channels for in-life scheme queries; gathering and researching information, whilst taking responsibility for the accuracy of the information provided to customers.
• Maintaining accurate customer data and contracts within our Fleetware and GCSO systems, ensuring GDPR compliance.
• Running and analysing weekly order banks and generating monthly payroll and fleet reports.
• Investigating and resolving customer complaints in collaboration with the Business Customer Escalations team.
• Ensuring all processes meet FCA regulations and Consumer Duty responsibilities, including supporting vulnerable customers.
• Collaborating closely with HR Managers to manage bespoke employee queries.

What should you bring along?

• Good understanding of Fleet Industry operational requirements.
• Previous telephone-based customer service experience in Automotive or Financial Services is desirable.
• Strong computer literacy, including proficient use of Microsoft Office applications.
• Excellent numerical accuracy and attention to detail.
• Ability to handle sensitive and confidential information with discretion.

Closing Date: 16th March 2026

At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible hours, job share, compressed hours or part-time working hours and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement.  [For this role, we also support a hybrid model which combines remote and office working.] #LI-Hybrid

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. 

Learn more here.

Successful candidates will be required to complete background screening checks, and the offer of employment will be subject to satisfactory results. These checks include references, right to work, IT system Compliance Integrity Check (COIN), CV, and relevant qualifications. Additional checks may include criminal records, adverse financial (credit), directorships, address verification, internet research, and/or driving licence. If you have any queries about these checks, please discuss them with us, and we will be happy to provide further details.