Aftersales Intern (f/m/x)

Join Aftersales Customer Support, where customer service and automotive expertise come together to support key post-sales processes and the dealer network.

What awaits you?

• Customer complaints, claims and inquiries management – processing complaints, warranty claims, technical reports and customer inquiries, ensuring timely and consistent communication.
• Formal documentation and official correspondence – drafting responses to courts and public institutions, preparing required documents and notifications in line with procedures.
• Technical activities, service campaigns and dealer communication – publishing and monitoring technical campaigns, coordinating with the dealer network and supporting information flow.
• Operational, sales and warranty reporting – preparing reports, Excel analyses and summaries, analysing sales data, identifying trends and monitoring performance.
• Dealer performance, warranty support and cooperation – monitoring targets, supporting sales programs, coordinating warranty parts analysis and cooperating with dealers, customers and internal departments.

What should you bring along?

• Student status and availability – ideally in technical, automotive, logistics, business or related studies, available to work approx. 30–40 hours per week.
• Attention to detail and organizational skills – accuracy in preparing documentation, reports and official correspondence, while managing multiple cases and deadlines.
• MS Office and analytical skills – good knowledge of Excel for preparing warranty reports, analyses and operational summaries.
• Language and communication skills – fluent Polish and good command of English for cooperation with BMW AG, dealers, internal departments and external institutions.
• Interest and proactive attitude – interest in the automotive industry, Aftersales and warranty topics, combined with willingness to learn internal systems, procedures and dealer network processes.

You enjoy working in an international team and are passionate about automotive industry? Apply now!

What we offer?

• Paid internship for 15 months with flexible working hours adapted to your studies.
• Opportunity to gain experience in an international automotive environment and dealer network support.
• Practical exposure to warranty processes, customer complaints, technical documentation and Aftersales activities.
• Cooperation with experienced specialists from Warranty, Aftersales, Technical Service, Sales and other internal departments.
• Development of analytical, organizational and communication skills, plus coffee, tea & fruits.

Type of employment: limited

Working hours: 30-40 hours per week

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here.