Spec. Inhouse Collections

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At BMW, our dedicated customer service teams always go the extra mile, proactively meeting people’s needs with a truly personal touch. And everyone has a role to play when it comes to making our customers happy. So whether you’re passionate about helping others or finding elegant solutions to complex problems, you’re sure to find an exciting challenge with us. Fostering a culture where everyone feels empowered, rewarded and supported is the driving force behind our success. So join us in changing the way the world moves for good. 

INHOUSE COLLECTION SPECIALIST

BMW FINANCIAL SERVICES

The Inhouse Collection Specialist serves as a key contributor within the Collections department, combining analytical decision-making with a customer-oriented and compliance-driven approach. In this role, you will be the responsible for optimizing collection strategies, and strengthening customer engagement through proactive communication and negotiation. The position plays a critical role in balancing risk mitigation with customer retention, ensuring that collection activities align with organizational policies, operational efficiency goals, and long-term financial sustainability.

WHAT AWAITS YOU?

• Segment collection's portfolio and customer portfolio related with their payment behavior.
• Develop, manage and supervise inhouse collection activities.
• Design and automate reports.
• Provide stadistical information in relation with contact made.
• Give proper follow up to customer in collections.

WHAT YOU SHOULD BRING ALONG?

• Bachelor’s Degree in Finance, Accounting, Business Administration, or related fields.
• 2 years of experience in Financial Services Industry.
• Knowledge on Financial Services (consumer protection, compliance regulation).
• Proficiency on data base management and use of Excel and Microsoft Office in general.
• Excellent communication skills oral and written.
• Intermediate english.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here.