Roadside Assistance and Mobile Service Data Analyst

SPREAD ENTHUSIASM. SHAPE THE FUTURE.

SHARE YOUR PASSION.

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

The Roadside Assistance and Mobile Service Data Analyst is responsible for delivering actionable analytics and reporting to support Roadside Assistance and Mobile Service operations. The analyst owns key performance reporting, trend analysis, and Voice of Customer insights, partnering with internal teams and external vendors to ensure data accuracy, system alignment, and informed decision making. The position plays a critical role in KPI reporting, dealer performance visibility, and data integration initiatives that drive continuous improvement in customer experience and mobile service strategy.

WHAT AWAITS YOU.

• Deliver actionable analytics and recurring performance reports to support Roadside Assistance and Mobile Service operations.
• Prepare and distribute bi weekly and ad hoc performance reports for dealer partners, including job invitations, acceptance rates, and lost opportunities.
• Maintain and manage geographic coverage data to ensure alignment across operational systems.
• Develop and maintain monthly KPI dashboards and executive level scorecards using internal and external data sources.
• Analyze service trends by model and geography, and present insights to operational and leadership stakeholders.
• Support cross functional teams with standard and investigative reporting requests.
• Partner with internal teams and external vendors on data integration initiatives, including API based data ingestion.
• Create, enhance, and maintain dashboards and reports within enterprise BI platforms.
• Collaborate with vendor BI teams to ensure data accuracy, usability, and alignment with business objectives.
• Analyze Voice of Customer and NPS data, including qualitative insights from customer feedback.
• Support business development initiatives through targeted analytics and reporting.
• Perform additional analytical tasks and special projects as needed.
   

WHAT YOU SHOULD BRING.

• Bachelor’s degree with a business or data science major OR equivalent work experience in related field of business administration or reporting. 
• 3-5 years’ data reporting experience in BI platforms like Tableau, Palantir or Qlik as well as experience with Salesforce and building reports and data sets.
• Excellent Excel skills.
• Strong critical thinking and logic skills.
• Knowledge of Agile methodology.
• MS Office skills.
• Familiarity with creation of data sets in on prem or cloud systems. 
• Visio Flowcharting.

WHAT YOU CAN LOOK FORWARD TO.

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

Relocation assistance is not available for this position.

In support of BMW Group’s business objectives, this position requires regular onsite attendance at a BMW office/facility with remote work capability (hybrid).

The expected salary range for this position is $57,900.00 - $93,700.00.
 

The advertised salary range outlines the typical compensation for an individual entering this position. If your current salary exceeds the posted range, we encourage you to connect with your HR Business Partner to discuss the details further.
 

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation,
Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

BMW complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration-related employment benefit for this role.
Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for BMW support or sponsorship for any immigration-related employment authorization (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, etc.) now or in the future.

If you will require BMW to provide immigration support or sponsorship now or in the future, you should not apply for this position.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.