Technical Support Expert

Technical Support Expert

At BMW Group, everything starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work unite that we can shape the future together.

We are looking for a Technical Support Expert who will ensure the highest standards of safety and quality across our regional workshop network. You will solve complex technical problems, coach workshop teams, and improve processes that shape the customer experience. Working closely with a team of experienced specialists, you will provide premium technical support to authorized Service Partners in the Nordic region.

What awaits you?

• Provide escalated technical support to authorized Service Partners, collaborating with the Technical Support hub first line.
• Deliver onsite expert technical support at Service Partner locations as needed.
• Coach Service Partners on associated processes, systems, and current topics.
• Produce communications such as guidelines, bulletins, and newsletters.
• Conduct technical investigations on-site with external partners.
• Report new faults and quality deviations to BMW product development.

What should you bring along?

• Minimum 5 years’ experience working for Aftersales OEM.
• Excellent communication skills, both written and verbal.
• Strong negotiation and influencing skills with confidence in presenting and discussing topics.
• In-depth product knowledge of BMW and MINI vehicles, with a good understanding of BMW systems.
• High accuracy in data handling and a systematic problem-solving mindset.
• Self-driven and proactive personality with a strong interest in the latest technology.
• BMW High-Voltage Expert (HVE) certificate or equivalent from other manufacturers, or experience in Electrical/Electronic Engineering is a strong plus.
• Valid driving license and ability to travel on short notice.
• Proficiency in English and at least one Nordic language (Swedish, Danish, Norwegian, or Finnish).

To succeed in this role, we believe you are:

• A collaborative team player who values shared success and open communication.
• Solution-oriented with the ability to stay calm and focused under pressure.
• Adaptable and eager to learn in a fast-evolving technical environment.
• Customer-focused with a passion for delivering excellent service.
• Proactive and confident in coaching and guiding others.

What can you look forward to?

Whatever your heart’s desire – in the BMW Group, you will find a wide range of departments and disciplines across the world where you can share your professional passion with us. As a BMW employee, everyone gets the opportunity to drive their own BMW or MINI on favorable terms.

This is a permanent position, located in modern facilities in Fornebu. You will be reporting to the Team Lead Technical Support. If you find this interesting and you’re bringing the right mind-set in combination with a good skill set, please don’t hesitate to apply!

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.