Customer Interaction Centre Officer

INNOVATION IS IMAGINING WHAT NO ONE ELSE CAN. 

SHARE YOUR PASSION.

At the BMW Group, everything starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work unite that we can shape the future together. 

As a CIC Officer, you play a key role in managing and responding to all incoming inquiries from our customers and dealers. You will follow up on cases and handle various back-office tasks. You answer general and contract management questions via phone and email as thoroughly as possible and also work on more complex cases. Additionally, you are responsible for contract adjustments, from calculation to activation. Your duties include executing back-office activities such as penalty follow-ups, monitoring expired contracts, and managing control checklists. Above all, you strive to achieve high customer satisfaction.

What awaits you? 

• Handling and responding to customer and dealer inquiries promptly and professionally
• Managing contract adjustments and related administrative processes
• Following up on ongoing cases and ensuring timely resolution
• Performing essential back-office tasks including penalty tracking and contract monitoring
• Collaborating with colleagues in a dynamic team environment
• Contributing to maintaining and improving customer satisfaction levels

What should you bring along? 

• A customer-focused mindset with strong communication skills
• Proactive, solution-oriented, and motivated approach to work
• Enthusiasm for taking on challenges and continuous learning
• Proficiency in MS Office applications
• A dynamic team player who enjoys collaborating with colleagues
• Excellent command of both Dutch and French languages

What do we offer?

At BMW Group Belux you will not only work for a strong brand, but also in an environment that breathes premium - from our products to our people.

• An international working environment with a clear vision of innovation and sustainability;
• A warm corporate culture where initiative and personal growth are encouraged;
• Extensive training and development opportunities;
• An attractive salary package with mobility solutions and a flexible cafeteria plan.

Apply today and discover how you can make a difference at BMW Group Belux!

Looking for purpose at work? Ours is recognized with EcoVadis Gold for our sustainability!

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. Learn more here: Experience our culture | BMW Group Careers.