Lease Loyalty Advocate
REAL ADDED VALUE: A CONTENTED CUSTOMER. WE ALWAYS GO THE EXTRA SMILE.
USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.
It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra smile to find solutions that satisfy the needs of our customers and our business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services.
WHAT AWAITS YOU.
- Maintain consistent and proactive consumer communication commencing at 180 to -8 days to lease or balloon maturity (or as dictated by programs and initiatives) to ensure the consumer is properly educated on lease end obligations and replacement vehicle opportunities.
- Increase consumer retention and support BMW Group Sales of BMW and MINI products as outlined in the “Lease End Hierarchy”.
- Handle financial related calls to/from the BMW Financial Services Call Center for BMW and MINI (Group FS) accounts and issues related to their inquiry after authenticating and verifying the identity of the consumer.
- Advise lease-end customers of their lease end obligations, options, and programs.
- Fully document customer interactions using the system tools available to maintain a complete customer contact history.
WHAT YOU SHOULD BRING.
- 6+ Months Customer Service Experience
- 6+ Months Automotive Finance or Automotive Experience Preferred
- 6+ Months Call Center Experience Preferred
- Bachelors Degree (Preferred)
The expected salary range for this position is $41,600.00 - $66,800.00.
The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Specifics: Position reports to Emily Totedo, Manager, Team Lease Loyalty. It is Columbus, OH based and is in salary band EL VII Non Exempt. The selected candidate’s Personal Grade (PG) and geographical location will be used as the final components of the salary band assignment. Relocation assistance is not available.
As part of the hiring process, you may be required to successfully pass a credit check, in accordance with company policies and applicable laws. If the results do not meet the company’s requirements, we reserve the right to rescind the offer.
BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
If you are a driven and passionate individual who thrives in a fast-paced, collaborative environment, we want to hear from you! Apply now to join our dynamic team and take the next step in your career.
For further information, please contact Kesha Brown at kesha.brown@partner.bmwgroup.com.
