KNG Customer Quality Intern (Fall 2025)

A good student experience is never hands-off. We are dedicated to fostering a dynamic learning environment where students actively engage in practical experiences throughout their time with us. From the beginning, students are entrusted with specific responsibilities, ensuring they play a significant role in their learning journey. As valued team members, students are also encouraged to share and implement their own ideas, enhancing both their personal growth and the collective success of the team.

Description:

Always with the focus of customer perceived quality, the associate will have mentorship to develop bots and algorithms that can analyze customer experience based verbatim data and link it with internal empirical quality data.  Utilize large language models (LLM) and other AI techniques to identify patterns, insights, and proposed actions based on the integrated customer and internal data.  Uncover potential opportunities for process improvements, product enhancements.

They will collaborate with the production-based customer studies working team spanning colleagues around the globe in different business groups.  Provide reporting and analysis on big data sources to help streamline data-driven decision-making.  Identify opportunities to improve data collection, integration, and analysis processes to enhance the team's efficiency and effectiveness.

The successful candidate will have the chance to gain hands-on experience in the application of big data and AI technologies to drive customer-centric insights and business strategy. This internship offers a unique opportunity to work on cutting-edge projects and contribute to the organization's data-driven transformation.

The qualified intern should expect to contribute & improve in the following functions:

• Collaborate with international teams for the common goal of perfecting customer quality.
• Independently complete analysis and quantitative/subjective evaluations.
• Attend regular IMPACT (Palantir Foundry) BMW Community information sharing meetings.
• Assist Customer Quality manager with daily tasks as assigned.
• Performs other duties as assigned by management.

Qualifications:

• Preferred Degrees: Computer Science, Electrical and Computer Engineering, Statistics/Data Science, and Management Information Systems
• Preferred Skills:
  • Python & SQL experience
  • Ability to work independently with the confidence to ask for help
  • Experience analyzing big data
  • Time and task management skills
  • Presentation skills and experience
  • Desire to learn
• Possess a minimum cumulative GPA of 3.0 (not just in major).
• Have enrolled student status at an accredited four-year college or university in the United States.
• Completed at least 30 credit hours at time of application.
• Ability to work full-time on-site (40 hours / week).
• Transfer students must have a GPA from current university.
• MUST ATTACH A COPY OF UNOFFICIAL TRANSCRIPT.
• Complete and pass a substance abuse test before the work term.
• THE WORK TERM DATES ARE AUGUST 11TH - DECEMBER 12TH, 2025.

BMW Manufacturing Company is an equal opportunity employer. It is the policy of BMW MC to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.