Marketing & Customer Engagement Intern

A GOOD INTERNSHIP IS NEVER HANDS OFF.

SHARE YOUR PASSION.

We believe in creating an environment where our interns really can learn by doing  and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

IT’S ENTHUSIASM THAT MOVES PEOPLE.

SHARE YOUR PASSION.

Reporting to the Manager, Marketing & Customer Engagement, the Marketing and Customer Engagement Intern provides direct support to the MCE Team. Specific responsibilities include but are not limited to BMW Group Financial Services (FS) CRM support, support with system-based projects, preparation of presentations, and other admin related responsibilities. The Marketing and Customer Engagement Intern will support change projects within the MCE department by supporting the development and implementation of new processes, communication, etc. by leveraging data and research, in the online and offline environment.

Key responsibilities include:

FS Campaign Support:

• Support with data requests to FS IT
• Target segmentation (data list manipulation)
• Retailer list divisions
• Support the initial round FS scrubbing
• HTML development support (internal and external, email/Secure Message Centre)
• Editing HTMLs
• Review legal footers, links and copy alignment
• Review communication material to ensure adherence to Corporate and Brand Guidelines
• Assisting in the email / secure message centre / letter approval process
• Support with Siebel email / Secure Message Centre testing
• Meeting Minutes / campaign report summaries
• Retailer Communication support (HTML Emails)
• Estimate procurement from partner vendors

Support with system-based projects:

• Follow ups with stakeholders, approval support
• Ticket submissions
• Vendor inquiry management
• Project requirements documentation

Admin Support:

• Translation request management support
• Customer communication fulfillment
• Fulfillment of FS Merchandise to the Retailer Network
• PowerPoint Slides presentation support for FS departments
• Ad-hoc reporting for Sales and Marketing Departments 

Qualifications:

• Current student or recent graduate, preferably with a business or marketing communications focus.
• Minimum one year experience within Marketing, Communications, Financial Services or Sales.
• Ability to work on multiple projects and thrive in a fast paced environment
• Strong organizational and analytical skills
• Strong knowledge in MS Office, particularly Excel and PowerPoint
• Excellent teamwork, verbal and written communication skills
• Exceptional attention to detail and ability to meet deadlines
• Bilingualism (English/French) would be an asset
• SAP experience as asset.
• Bilingualism (English/French) a strong asset.
• Experience in HTML coding/creation.