Special Product Investigations Administrator

SPREAD ENTHUSIASM. SHAPE THE FUTURE.

SHARE YOUR PASSION.

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.

As the Special Product Investigations Administrator, you will manage the ingestion and distribution of sensitive safety-related customer claims and internal escalations, aimed at minimizing BMW Group exposure while enhancing customer satisfaction. You will maintain case files, perform accounting tasks, and support reporting and analytics.

WHAT AWAITS YOU.

• Review and research customer inquiries/claims to assess whether to address through SPI protocol.
• Ensure SPI protocol is followed pertaining to document saving, sharing, and distribution.
• Utilize Salesforce for chronicling internal correspondence, and reporting.
• Maintain and secure files for reference and access.
• Process check requests through SAP/XFLOW, for reimbursement to customers, legal settlements, insurance companies, and dealer networks.
• Coordinate vehicle repair/disposal and remarketing to minimize associated inventory costs.
• Assist with monthly reporting, ad hoc reporting and analytics in support of the team.

WHAT YOU SHOULD BRING.

• High School Diploma.
• Bachelor’s degree (Preferred).
• 2+ years customer relations automotive experience or Dealer automotive experience.

WHAT YOU CAN LOOK FORWARD TO.

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

This is a hybrid role that requires regular attendance in the office.

The expected salary range for this position is $46,500.00 - $76,700.00.

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.