Customer Journey Intern

THIS MUCH DOING ISN'T DOABLE AT JUST ANY COMPANY.

SHARE YOUR PASSION

We be­lieve in cre­ating an envi­ron­ment where our placement students re­ally can learn and develop dur­ing their time with us and where they are giv­en their own ar­eas of responsibilities from the start. Our experts and mentors will treat you as part of the team from day one, encour­aging you to bring your own ideas to the table and giving you the opportunity to re­ally show what you can do.

BMW Financial Services Farnborough – Customer Journey – 13 Month Placement (July 2026)

What awaits you?

• Monitor and support Process Automation Governance/RPA review cycles and dashboards; assist with maintaining Jira and Confluence to support Agile delivery.
• Assist in building and evaluating ML models (predictive analytics, anomaly detection, forecasting) and learning data science techniques to generate business value.
• Support automation initiatives from initial assessments to RPA assessments, including the creation of PDDs/SDDs and development requirements.
• Help with stakeholder engagement on Process Automation, Agentic AI, and AI topics; collaborate with Data Management, Product Owners, Agile Masters, and senior staff.
• Promote data science awareness across the business, participate in knowledge sharing, and contribute to a data-driven transformation.
• Learn and contribute to a customer-focused mindset, assist with change management, stay curious about emerging AI/automation techniques, and help deliver tangible outcomes.

What should you bring along?

• Currently studying a university degree in Data Science/Analytics/AI Governance, aiming for a 2:2.
• Communication, influence, facilitation, collaboration, and a proactive, professional mindset (outgoing, inquisitive, confident; ability to adapt approach and challenge the status quo).
• Strong analytical and numerical skills with data‑focused thinking; proficient in data handling, cleaning, feature extraction, and basic analytics concepts.
• Data science foundation: basic programming skills (Python or R) with familiarity in libraries (pandas, scikit‑learn) and SQL querying; ability to work at both detailed and high level.
• Multi‑tasking and prioritisation: able to work under pressure, manage priorities, and handle multiple activities simultaneously.
• MS Office proficiency (Word, PowerPoint, Excel) and a demonstrated willingness to learn about AI, automation, and data handling.

What can you look forward to?

• Great Pay – A competitive annual salary of £25,300, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If you apply, the next stages of the recruiting process include online testing, an in person assessment centre and then a virtual interview with the hiring manager.

Please note:

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.  

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. 

Closing date for applications: Friday 31st October 2025

Any further questions? Email us on recruitment-uk@bmwgroup.com