Customer Journey - Internship

THIS MUCH DOING ISN'T DOABLE AT JUST ANY COMPANY.

SHARE YOUR PASSION.

We believe in creating an environment where our interns really can learn by doing  and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

BMW Financial Services - Customer Journey - 13 Month Placement (July 2026)(162792)

What awaits you?

• Monitor Customer Journey and Process Governance, prepare monthly Process World reporting, and perform quality assurance checks on processes and documentation.
• Facilitate stakeholder engagement on Customer Journeys and Process Governance through regular meetings and ongoing communication with Product Owners, Agile Masters/PMs, Senior Managers, and the Executive Committee.
• Provide team administration support (e.g., meeting minutes) and coordinate continuous improvement reviews, including process mapping activities.
• Analyze data to prioritise the robotics process automation backlog and support automation initiatives with initial assessment reviews.
• Own and maintain the Process Management and Quality Team Intranet pages, leveraging department knowledge to clearly communicate roles, responsibilities, and流程; develop basic web page design and maintenance skills.
• Manage and maintain Jira and Confluence spaces, while consistently demonstrating the values of a Customer Driven Organisation to deliver excellent customer outcomes and seamless experiences, with regular cross-functional interactions across the organization.

What should you bring along?

• Studying for a business-related degree with a predicted 2:1.
• Experience of working effectively in a team, with some leadership experience or evidence of leading others.
• Strong written and verbal communication, influencing and facilitation skills, with the ability to adapt approach to different requirements.
• Confidence to challenge the status quo and propose improvement ideas; able to work at both detailed and high-level perspectives.
• Proactive, self-starter with initiative; capable of prioritising tasks, working under pressure, and multi-tasking.
• Data analysis skills and intermediate proficiency with MS Office (Word, PowerPoint, Excel); outgoing, inquisitive, confident, and professional in demeanor with strong numerical and reasoning abilities.

What can you look forward to?

• Great Pay – A competitive annual salary of £25,300, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If you apply, the next stages of the recruiting process include online testing, an in person assessment centre and then a virtual interview with the hiring manager.

Please note:

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.  

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. 

Closing date for applications: Friday 31st October 2025

Any further questions? Email us on recruitment-uk@bmwgroup.com