Aftersales Technologies Rollout and Operations Manager

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.

The Aftersales Technologies Rollout and Operations Manager is responsible to create, plan, lead and manage all US aftersales systems training strategy, change management strategy, operations planning, testing, rollout strategy, development, implementation, and support – present and future. The selected candidate will identify, organize, and present relevant US market requirements to BMW AG and convince central AG departments to implement US market requirements for future Aftersales technology initiatives. 

Key Responsibilities:  

• Develop strategic concepts for training and change management development, product testing, product rollout and implementation, operations and support for all Aftersales technology products and processes. 
• Identify KPIs for measurement of dealer adoption, satisfaction, and impact on dealer operational excellence and link to customer satisfaction, manage the creation of reporting, and present reporting status to upper management. 
• Influence and plan with the Aftersales Systems Strategy and Process Manager the design, development, and implementation of new Aftersales Systems processes, strategies, and technology for the US market. (e.g. – AWP, ISPI etc.) 
• Lead, manage, and develop direct reports regarding Aftersales systems operations tasks and goals. 
• Construct strategies and proposals with relevant local Aftersales departments. 
• Gather & communicate requirements to AG (e.g., MREC process) and work together towards planning and managing a cohesive market implementation. 
• Plan and manage the testing, training, rollout and support for Aftersales technologies and software for all US dealers and internal facilities (e.g. AWP, MyBMW app etc.) 
• Report on program success to management and cross-functional departments to ensure communication and partnership in program by providing transparency. This includes the identification of KPIs for each program element, the definition of calculations, and managing the construction and distribution of various reports. 
• Work closely with Munich departments to ensure collaboration, alignment, and bi-directional cooperation on program content and concepts to avoid duplication of work and costs by hosting and attending regular meetings and workshops. 

In support of BMW of North America’s business objectives, this position requires regular attendance at a BMW office with remote work capability (hybrid). In-office days may be assigned by the line manager. 

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance
• All with options for $0 Employee contribution
• 401(k) with Company match
• Retirement Income Account (RIA)
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave of up to 6 weeks
• Paid Time Off in addition to Company paid holidays where eligible
• Hybrid work environment 
• Voluntary Benefits to fit your needs

The pay range for this role is $119,560 - $140,659.

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW North America make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements: 

• Bachelor’s degree in Engineering or technical Science (IT, etc) or equivalent 
• 5-7 years’ experience of automotive engineering and/or information systems engineering
• 5-7 years working in project and team management

Preferences: 

• MS in Engineering or technical science or equivalent 
• Basic computer skills (Office, MS-project, etc)
• Excellent analytical capability
• Knowledge of dealer service systems and processes
• Good presentation skills to large and small audiences including upper management
• German language fluency
• Structured thinker with ability to plan complex projects