Aftersales Service & WarrantyWoodcliff Lake, New Jersey03.11.2023
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Warranty Quality Analyst
As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.
The Warranty Quality Analyst is responsible for assisting the Senior Warranty Quality Specialist in optimizing warranty costs by idea generation to financial validation and tracking of cost saving initiatives.
Collaborate cross functionally among different departments to generate cost saving ideas.
Develop initiatives and validate financials behind initiatives.
Compile data for, and perform various data analysis, and create presentations of findings.
Support team with research and information analysis.
Compile monthly reports and create presentations accordingly.
Perform ad-hoc analyses based on project needs.
Review technical repair instructions and encourage revision recommendations.
Assist in analysis of Vehicle Reacquisitions.
Review and process Stop Sale Compensation claim requests from Dealers.
Support the rollout of various dealer facing programs such as rental vehicles depending on technical issue.
Support Senior Warranty Financial Specialist in processing dealer compensation requests, following state specific statute, financial analysis, and dealer communication.
Minor administrative duties including but not limited to answering emails for dealer facing programs and keeping meeting minutes.
In support of BMW of North America’s business objectives, this position requires regular attendance at a BMW office with remote work capability (hybrid). In-office days may be assigned by the line manager.
Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:
Medical, Dental, and Vision insurance
All with options for $0 Employee contribution
401(k) with Company match
Retirement Income Account (RIA)
Employee vehicle program
Paid Parental Leave of up to 6 weeks
Paid Time Off in addition to Company paid holidays where eligible
Hybrid work environment
Voluntary Benefits to fit your needs
The pay range for this role is $74,831 - $87,642.
The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. This statement is in accordance with state and local pay disclosure requirements.
Even more so than the generous compensation and benefits, the culture and values of BMW North America make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Bachelor’s Degree or related experience
1-3 Years’ experience in project management and analysis/reporting
Ad hoc business intelligence tools and applications: Tableau, Power BI, etc
Microsoft office suite
Additional 1-2 years’ experience in service area for automotive dealerships or similar technical background
Experience working with technical groups
Strong interpersonal skills, including written and oral communication skills
Ability to negotiate with internal partners
Strong Microsoft applications including Word, PowerPoint, Excel, Access