Aftersales Woodcliff Lake, New Jersey 03.11.2023

Recall & Technical Campaign Manager

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.

Recall & Technical Campaign Manager is responsible for management and compliance of all activities related to delivery stops, recalls and technical campaigns, and development of systems and processes to support the activities.

Key Responsibilities: 

  • Responsible for management of team to support recalls and technical campaigns, marketing projects to improve completion rates, event attendance to communicate directly with customers about recalls, and projects to improve completion rates for high profile recalls.
  • Develop, integrate, establish, and monitor operational processes for the implementation of recalls and technical campaigns as per regulatory requirements and for the deterrence of the sale of unrepaired vehicles. Ensure such processes are synchronized with the related processes within the BMW Group and act as a liaison between all involved departments within C4-US, FG, and EG-8-US-3.
  • Ensure the appropriate IT systems are developed and implemented as needed to support the deterrence of selling unrepaired vehicles, transparency to the dealers on recall status or delivery stop status. Collaborate with FG to create business requirements to ensure the IT systems support the compliance requirement.
  • Steer the activities after a launch of technical campaign or recall with various departments within Aftersales or in other C4-US departments, vendors and with EG-8-US-3.
  • Manage budget of $20M to support programs and activities related to improvement of recall completion rates. 
  • Responsible for meeting with NHTSA as required providing updates on actions taken or planned to improve completion rates for high profile recalls such as Takata. Verify BMW NA complies with NHTSA regulations for recalled vehicles.
  • Manage the definition and implementation of targets, reporting tools and KPIs to monitor the recalls and/or technical campaigns until completion. Integrate the tools within the work processes throughout all departments/divisions involved and the Regions, for the timely reporting of issues that could have a compliance consequence. The tools should include communication channels and reporting/communication frequency.
  • Decide activities to be implemented in support of improving completion rates, communicate with Purchasing and Controlling on the selected activities to gain agreement on pricing and selected supplier.

In support of BMW of North America’s business objectives, this position requires regular attendance at a BMW office with remote work capability (hybrid). In-office days may be assigned by the line manager.

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:

  • Medical, Dental, and Vision insurance
  • All with options for $0 Employee contribution
  • 401(k) with Company match
  • Retirement Income Account (RIA)
  • Employee vehicle program
  • Bonus eligibility
  • Paid Parental Leave of up to 6 weeks
  • Paid Time Off in addition to Company paid holidays where eligible
  • Hybrid work environment 
  • Voluntary Benefits to fit your needs

The pay range for this role is $137,520 - $175,365.

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW North America make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



  • Bachelor’s Degree
  • 6-8 years of experience in a process driven environment with formal and informal leadership experience


  • MS Office Programs (Advanced Excel is required)
  • Experience in Cognos, Tableau 
  • Excellent written/verbal communication skills
  • Project management and negotiation skills

Recall & Technical Campaign Manager

Woodcliff Lake, New Jersey
United States
Legal Entity:
BMW of North America LLC.
BMW Group
Woodcliff Lake, New Jersey
Job Field:
Job Id:
Publication Date:
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