Aftersales Woodcliff Lake, New Jersey 27.11.2023

Technical Support Specialist

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, New Jersey.

The Technical Support Specialist – Drivetrain is responsible to provide first level technical support utilizing the Technical Hotline Support System or other means of communication to all BMW centers and MINI dealers. The incumbent will ensure that every BMW center and MINI dealer can provide the customers with the highest repair quality on their vehicles to get fixed right the first time. Guidance is provided by the Technical Hotline Specialist so that proper and most current BMW diagnostic and repair procedures are utilized.

The Technical Support Specialist – Drivetrain will provide an adequate and professional reply to TSARA cases from dealers after reading all the information provided and reviewing all the internal information and systems such as FASTA, Current Issues library, Service Information Bulletins, Warranty History, etc. This position will also provide repair instructions to dealers based on information provided Development and Engineering for every affected component

This role will initiate the escalation of cases to National Technical Support Engineers and/or Product Engineering as required in order to expedite the repairs of the vehicles to get diagnosed and repaired properly as required and will follow-up closely with TSEs and Product Engineers with the escalated cases as needed.

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:

  • Medical, Dental, and Vision insurance
    • All with options for $0 Employee contribution
  • 401(k) with Company match
  • Retirement Income Account (RIA)
  • Employee vehicle program
  • Bonus eligibility
  • Paid Parental Leave of up to 6 weeks
  • Paid Time Off in addition to Company paid holidays where eligible
  • Hybrid work environment 
  • Voluntary Benefits to fit your needs

The pay range for this role is $74,831  - $87,642. 

The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW North America make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



  • Bachelor’s Degree in engineering or equivalent Technical Support experience with BMW and MINI vehicles
  • Minimum 3+ years in technical training and working experience as Master Technician level for BMW and MINI vehicles
  • Complete ASE certification as per BMW training guidelines
  • Blitz 3 certification if technical support is needed for PHEV and EV vehicles

Technical Support Specialist

Woodcliff Lake, New Jersey
United States
Legal Entity:
BMW of North America LLC.
BMW Group
Woodcliff Lake, New Jersey
Job Field:
Job Id:
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