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Aftersales Channel Development Farnborough 02.10.2023

BMW UK, National Sales Company, Farnborough - Digital Platforms Assistant - 13 Month Placement (July 2024)


We believe in creating an environment where you, our placement student, can learn and develop during your time with us and where you are given your own areas of responsibility from the start. Our experts and mentors will treat you as part of the team from day one, encouraging you to bring your own ideas to the table and giving you the opportunity to show what you can really do.

Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate, and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.  We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support of our house charity with a variety of fundraising events throughout the year.
• Throughout our offices, there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.


BMW UK, National Sales Company, Farnborough - Digital Platforms Assistant - 13 Month Placement (July 2024)

We are looking for a creative and eager to learn individual to join our Aftersales Development Team, focused on creating products and programmes that deliver a class-leading customer experience for owners of BMW and MINI vehicles. As our Intern, you will be an integral part of our team, working on a vast range of topics including being involved in both managing digital platforms and branded online shops as well as supporting our large-scale marketing campaigns to support the busy online shopping period. This activity is all geared towards enhancing the experience of owning a BMW or MINI vehicle in today’s competitive market, aiming to drive the online sales of our aftersales products and keeping customers within our BMW ecosystem. This is an opportunity to experience a diverse and fast-paced area of the BMW organisation where you will operate as a key and valued member of the team from day one.

What will you be doing?

  • This role is cross functional, giving you the opportunity to work across Marketing, Digital, E-commerce, Service, and Parts areas, as well as interfacing with other departments within the organisation and our Retailer Network.
  • The independent running of an online platform to create revenue
  • Working with the lively and ambitious Aftersales Product team to effectively integrate BMW & MINI e-commerce channels into their planned marketing activities, effectively expanding the product portfolio.
  • Working with internal and external stakeholders to effectively deal with negative customer experiences on e-commerce sales channels, aiming to ensure all our customers receive an exceptional experience. 
  • You will become the point of contact for staff working on the operational side of BMW’s Aftersales e-commerce business – providing help and guidance as required. 
  • Scheduling and facilitating meetings with various e-commerce stakeholders, both internal and external.
  • As part of the role, you will be involved in the commercial elements of the business which will include gaining an understanding of the return on investment of our activities, monitoring competitor activity, and interacting and maintaining relationships with contacts across our agency landscape.
  • The role will occasionally involve offsite meetings, so a willingness to travel is key, although the majority of your time will be spent at Summit One in Farnborough.
  • Building effective working relationships with the many stakeholders involved with e-commerce, with a view to maximising the success of BMW Group’s Aftersales e-commerce stores. 
  • Supporting other Channel Development areas with regular accurate reporting.
  • Assisting with and supporting the maintenance of the Service Online Booking Platform.
  • At BMW, we like to give our students various opportunities to attend external events and engage with members of the public accordingly, something that you will have the opportunity to do in this role.

Qualifications and experience

  • Studying towards a bachelor's degree and on track to achieve at least a 2:2, a degree in Business Studies, IT, or a related field, would be advantageous but not essential. 
  • An interest in e-commerce and a strong awareness of online stores are desirable. In addition, experience selling online either on your own e-commerce platform or one of the major online marketplaces would be advantageous, but is not essential.
  • A confident user of Microsoft Office products, specifically Excel, is a necessity. 
  • Any customer facing work experience would be beneficial, but is not essential.
  • The ability to work within a team, and alongside both internal and external stakeholders.
  • A thirst for learning, an eye for detail, and a creative flare would all be beneficial.
  • You must be able to work both as part of a team and individually on projects, adding value and delivering against our deadlines and targets.
  • Excellent communication skills, both verbal and written, are essential due to being required to engage with a diverse range of stakeholders.
  • An ability to effectively manage multiple tasks/projects simultaneously whilst maintaining a high level of accuracy is required.
  • Proactive customer service skills are desirable.


Why choose us?

· Great Pay - A competitive annual salary of £21,600, 27 days holiday (pro rata to your contract)and an attractive pension scheme.

· Rewarding Work-Life Balance - Contracted working hours are 37.5 hours a week Monday to Friday, helping you develop a fulfilling work-life balance.

· Exciting Additional Benefits - You will have the opportunity to enjoy other employee benefits including access to our Advantages scheme, giving you access to a range of offers and discounts, and a subsidised on-site restaurant.


What are we responsible for?

·    Supporting you in your training and ensuring you settle into your role and feel welcomed.

·    Working sustainably and ethically.

·    Providing you with the opportunity to bring your own ideas and develop yourself.

·    Ensuring you are happy with your work-life balance and feel as though your contribution to the business is being valued.

·    Encouraging you to develop your soft skills such as creating working relationships, communicating effectively, delivering presentations, and gaining confidence in your own ability, supporting you in both your return to university and your future career.


What do you need to do now?

If this sounds like the opportunity for you then apply today using the link below.

The next stages of the recruiting process could include; online testing, a one-way video interview, and then a face to face, telephone, or virtual interview with the hiring manager. 

Please note:

We operate rolling recruitment. This means we may close the application window earlier than identified if sufficient applications are received, so please apply early to avoid disappointment.

Please ensure that you complete all of the free text questions for your application to be progressed. Please also include a role relevant cover letter, explaining why we should consider you for this position.

To be eligible for this position, you must be returning to your studies for a minimum of 6 months after completion of this placement and be able to provide proof of your legal right to work in the UK if you are not a UK passport holder.  

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Closing date for applications: Tuesday 30th January 2024

Any further questions? Email us on

BMW UK, National Sales Company, Farnborough - Digital Platforms Assistant - 13 Month Placement (July 2024)

United Kingdom
Legal Entity:
BMW (UK) Ltd.
BMW Group
Job Field:
Aftersales Channel Development
Job Id:
Publication Date:
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