BMW UK, National Sales Company, Farnborough - Customer Experience and Innovation - 13 Month Placement (July 2024)

We believe in creating an environment where you, our placement student, can learn and develop during your time with us and where you are given your own areas of responsibility from the start. Our experts and mentors will treat you as part of the team from day one, encouraging you to bring your own ideas to the table and giving you the opportunity to show what you can really do.

Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate, and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.  We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support of our house charity with a variety of fundraising events throughout the year.
• Throughout our offices, there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

BMW UK, National Sales Company, Farnborough - Customer Experience and Innovation - 13 Month Placement (July 2024)

We are looking for a confident and eager to learn individual to join our Customer team, focused on collating and analysing feedback from our customers across multiple touchpoints for BMW, MINI, and Motorrad. From this, we then research, develop, and implement programmes both at Head Office and Retail level to drive improvements in the customer experience. You will become a key and valued member of our team from day one, supporting us in achieving our goal of facilitating a premium experience which is effortless and personalised.

What will you be doing?

• Supporting Project Managers by taking responsibility for key elements of projects in the following core areas:
• Supporting the process of identifying and solving customer pain points throughout the customer journey.
• Researching new innovative ideas and changing customer needs.
• Developing our reporting and insight to help drive strategy.
• Creating the monthly customer insight report and the social media insight report.
• Researching and reporting on key trends in customer behaviour to inform Project Managers.
• Collecting, analysing, and utilising customer intelligence from the BMW Group, its competitors, and external sectors as instructed by the Customer Project Managers.
• Collating, analysing, and presenting reports as required by the Project Managers.
• Overseeing user acceptance testing on all digital projects.
• Updating the Customer Team deliverables roadmap to identify all live projects, timelines, and responsible Project Managers.
• Ensuring the Customer Team content on the Retailer Hub is up to date.
• Coordinating team meetings. This will include researching agenda topics, inviting speakers from the business, arranging logistics, circulating minutes, and ensuring actions are followed up.
• Creating process flow documents where required to ensure customer processes are properly documented.
• Raising purchase orders as required by the Project Managers. Training on how to do so will be provided.

Qualifications and experience

• Studying towards a bachelor's degree in Business Studies, Management, or a related field and on track to achieve at least a 2:2.
• Part-time work experience in a customer service environment would be beneficial but is not essential.
• A good working knowledge of Microsoft Office products such as Excel and PowerPoint.
• A ‘digital native’ – interested in the digital world and how it's altering consumer expectations and behaviour.
• Excellent levels of literacy and numeracy are essential, coupled with strong attention to detail.
• Excellent communication, presentation, and influencing skills. This will allow you to confidently liaise with contacts at all levels of the business. 
• Self-motivated, organised, and able to prioritise and manage time effectively. This will allow you to work at a fast pace on multiple tasks.
• Inquisitive, curious, and a thirst for knowledge.
• An excellent team player that proactively offers support to their team.
• Interested in the automotive industry and comfortable working in an environment that requires some learning around the BMW, MINI, and Motorrad product range including a basic knowledge of technical features.
• A full UK/EU driving license would be advantageous but is not essential. 

Why choose us?

• Great Pay - A competitive annual salary of £21,600, 27 days holiday (pro rata to your contract), and an attractive pension scheme.
• Rewarding Work-Life Balance - Contracted working hours are 37.5 hours a week Monday to Friday, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits - You will have the opportunity to enjoy other employee benefits including access to our Advantages scheme, giving you access to a range of offers and discounts, and a subsidised on-site restaurant.

What are we responsible for?

• Supporting you in your training and ensuring you settle into your role and feel welcomed.
• Working sustainably and ethically.
• Providing you with the opportunity to bring your own ideas and develop yourself.
• Ensuring you are happy with your work-life balance and feel as though your contribution to the business is being valued.
• Encouraging you to develop your soft skills such as creating working relationships, communicating effectively, delivering presentations, and gaining confidence in your own ability, supporting you in both your return to university and your future career.

What do you need to do now?

If this sounds like the opportunity for you then apply today using the link below.

The next stages of the recruiting process could include; online testing, a one-way video interview, and then a face to face, telephone, or virtual interview with the hiring manager. 

Please note:

We operate rolling recruitment. This means we may close the application window earlier than identified if sufficient applications are received, so please apply early to avoid disappointment.

Please ensure that you complete all of the free text questions for your application to be progressed. Please also include a role relevant cover letter, explaining why we should consider you for this position.

To be eligible for this position, you must be returning to your studies for a minimum of 6 months after completion of this placement and be able to provide proof of your legal right to work in the UK if you are not a UK passport holder.  

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Closing date for applications: Tuesday 30th January 2024

Any further questions? Email us on FutureTalentRecruitment@bmwgroup.co.uk