Reporting to the Leasing Operations Manager, the Insurance Loss Prevention Specialist will be primarily responsible for the settlement of total loss personal auto claims and the tracking/monitoring of insurance policies to ensure adequate coverage and other requirements are maintained. The incumbent will play a critical role in ensuring risk is actively managed and mitigated. This role will have regular contact with BMW Financial Services clients, retailers, insurance providers and vendors.
Specific responsibilities include, but are not limited to:
Answer incoming telephone calls with courtesy, acknowledge customer inquiries quickly and respond with empathy.
Document information on insurance claims and total losses from external customers and retailers.
Attend to customer inquiries concerning insurance claims and their contractual obligations.
Investigate, negotiate and settle total loss insurance claims for BMW FS leasing portfolio, while maximizing insurance proceeds and minimizing deficiency balances.
Actively monitor and follow-up on insurance deficient accounts by engaging with clients, insurance providers and external vendors, as required.
Establish and maintain a positive relationship with both internal and external stakeholders and ensure business needs are met.
Prepare and analyze reports to effectively support insurance loss prevention and providing feedback on trends.
Collaborate with other business departments to identify inefficiencies, control gaps, and assist in the development & execution of improvement initiatives.
Other ad hoc assignments as required.
University Degree, Bachelor’s Degree in Business is an asset.
Relevant Financial Services, Automotive, Insurance or Banking experience is required.
Excellent attention to detail, with a focus on accuracy.
Demonstrated high level of accountability and responsibility.
Ability to properly handle sensitive and confidential information.
Demonstrated ability to effectively make decisions and take ownership in resolving issues.
Excellent organizational and multi-tasking skills.
Strong communication skills with ability to effectively manage external vendors.
Strong computer skills, experience with Microsoft Excel, SAP and Tableau would be an asset.
Familiarity with automotive leasing concepts is required.
Previous experience in a call-center type environment would be an asset.
Bilingualism (English / French) would be an asset.
Ability to work in a fast-paced, team environment.
Benefits of working at BMW Group Canada include:
An award winning culture.
Cutting edge innovation and creativity.
Incredible BMW, MINI and Motorrad employee vehicle/motorcycle programs.
Flexible working models.
Highly competitive compensation.
Performance incentives programs.
First-rate health and wellness benefits.
World-class office space.
Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.
Fully stocked coffee/tea bar.
What are you waiting for...jump into the driver's seat and apply today!
BMW Group Canada is committed to attracting and retaining a diverse team of associates and creating an inclusive environment. BMW Group Canada does not discriminate against applicants based on race, national or ethnic origin, colour, religion, sex, sexual orientation, gender identity, or disability or any other status or condition protected by applicable federal, provincial or territorial law.
BMW has an accommodation process in place that provides accommodations for employees with disabilities. Accommodations for disabilities in relation to the job selection process are available upon request. If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, provide feedback or request documentation, please contact Accessibility@bmw.ca.