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Customer Experience Goodwood 30.09.2022

Rolls-Royce Motor Cars, Goodwood - Client Journey - 13 Month Placement (July 2023)

Description

We believe in creating an environment where you, our placement student, can learn and develop during your time with us and where you are given your own areas of responsibility from the start. Our experts and mentors will treat you as part of the team from day one, encouraging you to bring your own ideas to the table and giving you the opportunity to show what you can really do.

Rolls-Royce Motor Cars is part of the BMW Group and its Goodwood manufacturing plant sits in the heart of the West Sussex countryside.

As the epitome of exclusive super luxury, a Rolls-Royce delivers unmatched quality, style, and performance. Behind the legendary brand is a team of passionate and highly talented people who do their utmost to satisfy the wishes of clients who commission a Rolls-Royce. Each year we offer internship opportunities and we are keen to hear from you if you are currently studying an undergraduate degree and are looking to complete a 13-month placement.

The maxim of Sir Henry Royce, ‘take the best that exists and make it better’, permeates in everything we do at Rolls-Royce. As a student, you will have hands on experience from day one, gaining practical insights into the corporate operations of a world-class automotive manufacturer.

 

Rolls-Royce Motor Cars, Goodwood - Client Journey - 13 Month Placement (July 2023)

Rolls-Royce Motor Cars are looking for a truly outstanding individual that is keen to make their mark within the global luxury space. You will be joining our Client Journey team, directly responsible for the definition and mapping of client touchpoints using a range of channels that contribute to a truly exceptional experience commensurate to the brand, something you will be a key and valued member of from day one. 

What will you be doing?

Your main role will be to support the delivery of a truly exceptional client experience through each stage of the client lifecycle. To do this, you will:

  • Play a vital role in the understanding and analyses of client “surprise and delight moments” as well as any potential pain points.
  • Proactively seek to understand client requirements and translate these into actionable and quantifiable deliverables.
  • Based on your own research on client journeys in the luxury industry, present ideas that would contribute to a brand-appropriate experience.
  • Excite and inspire others through the identification and proposal of initiatives to deliver excellent client satisfaction, working with the appropriate stakeholders to bring these to life.
  • Develop engaging and meaningful communications for important stakeholders, with the audience ranging from our all-important global Dealer network to our Rolls-Royce Motor Cars Board members.
Qualifications

Qualifications and experience

  • Studying towards a bachelor's degree in International Business, Business Administration, Marketing, or a related field and on track to achieve at least a 2:2.
  • Excellent IT skills, particularly in Microsoft Office software such as Outlook, PowerPoint, and Excel.
  • Driven to deliver excellence with a 'can-do' attitude.
  • Exceptional attention to detail.
  • Excellent administration and organisational skills.
  • Strong interpersonal skills.
  • A strategic thinker.
  • Inquisitive in nature, seeking to understand the variables that contribute towards a class-leading experience.
  • Previous work experience within a customer-centric environment would be advantageous but is not essential.

 

Why choose us?

  • Great Pay - A competitive annual salary of £21,000, 27 days holiday (pro rata to your contract), and an attractive pension scheme.
  • Rewarding Work-Life Balance - Contracted working hours are 40 hours a week Monday to Friday, helping you develop a fulfilling work-life balance.
  • Exciting Additional Benefits - You will have the opportunity to enjoy other employee benefits including access to our Advantages scheme, giving you access to a range of offers and discounts, and a subsidised on-site restaurant.

 

What are we responsible for?

  • Supporting you in your training and ensuring you settle into your role and feel welcomed.
  • Working sustainably and ethically.
  • Providing you with the opportunity to bring your own ideas and develop yourself.
  • Ensuring you are happy with your work-life balance and feel as though your contribution to the business is being valued.
  • Encouraging you to develop your soft skills such as creating working relationships, communicating effectively, delivering presentations and gaining confidence in your own ability, supporting you in both your return to university and your future career.

 

What do you need to do now?

If this sounds like the opportunity for you then apply today using the link below.

The next stages of the recruiting process could include; online testing, a one-way video interview, and then a face to face, telephone, or virtual interview with the hiring manager. 

Please note:

We operate rolling recruitment. This means we may close the application window earlier than identified if sufficient applications are received, so please apply early to avoid disappointment.

Please ensure that you complete all of the free text questions for your application to be progressed. Please also include a role relevant cover letter, explaining why we should consider you for this position.

To be eligible for this position, you must be returning to your studies for a minimum of 6 months after completion of this placement and be able to provide proof of your legal right to work in the UK if you are not a UK passport holder.  

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Closing date for applications: Tuesday 31st January 2023

Any further questions? Email us on hr.services.recruitment@bmwgroup.co.uk

Rolls-Royce Motor Cars, Goodwood - Client Journey - 13 Month Placement (July 2023)

20220930
Automotive
Goodwood
United Kingdom
Legal Entity:
Rolls-Royce Motor Cars Ltd.
BMW Group
Location:
Goodwood
Job Field:
Customer Experience
Job Id:
2200033F
Publication Date:
30.09.2022
Full-time
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