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Aftersales Marketing Dublin 02.12.2022

BMW Ireland, Dublin - Customer Support Executive - 13 Month Placement (July 2023)

Description

We believe in creating an environment where you, our placement student, can learn and develop during your time with us and where you are given your own areas of responsibility from the start. Our experts and mentors will treat you as part of the team from day one, encouraging you to bring your own ideas to the table and giving you the opportunity to show what you can really do.

At BMW Group Ireland, we’re proud of our office environment and achievements. We offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.

• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.

• The opportunity to get involved with our continued support of our house charity with a variety of fundraising events throughout the year.

 

BMW Ireland, Dublin - Customer Support Executive - 13 Month Placement (July 2023)

We are looking for a confident and eager to learn individual to join our Customer Support Team, responsible for delivering and coordinating our aftersales strategy and objectives. The Customer Support Department for BMW Ireland is managed and supported by the Customer Support Team in the UK, however we do have a local presence in the Dublin office working very closely with the UK team. We support the Retailer network in the Customer Support area of their business to assist growth and achieve joint objectives. In addition, we work closely with both our Sales and Marketing teams, with this role providing an exciting opportunity to gain valuable exposure to multiple areas of the business. This is an exciting opportunity where you will be a key and valued member of our team from day one, involved in a variety of key tasks including the following:

Supporting the Business Development Manager:

  • Communication with the Retailer network around aftersales products and programmes.
  • Co-ordinate Retailer marketing materials and activities around aftersales products and programmes.
  • Management of Lifestyle and Accessories promotional materials, references, and purchase points.
  • Administrative tasks relating to Bodyshop and fourth level trade.
  • Administrative support for our Customer Support digital platforms – service.ie and store.ie.
  • Administrative support of our Retention Programme including liaising with Service Consultants and Retention Managers within the business.
  • Contribute ideas as to how we can improve our customer experience, something we are looking to focus on as our primary source of differentiation going forward.

Financial Administration:

  • Act as the purchase requisitioner for our Customer Support Cost Centre. This includes raising purchase orders, goods receipting, and approving invoices.
  • Raise Retailer bonus payments.
  • Raise sundry invoices/credits.

Customer Support Administration:

  • Tasks include reporting and co-ordinating with suppliers and the Ireland Retailer network.
  • Provide second-level support for Service Programmes including IE Service Inclusive. This will involve liaising with the UK teams, Retailers, and third party support services to resolve issues and queries.
  • Support internal parts requisitions for the overall business and Financial Services. This will include internal re-charges, parts stocking, and management.
  • Complete BMWi Electric Vehicle charging infrastructure ordering for our Retailers and customers.
  • Act as the day-to-day contact for Customer Support queries internally within the BMW National Sales Company and our Retailers.
Qualifications

Qualifications and experience

  • Studying towards a bachelor's degree in a Business-related field and on track to achieve at least a 2:2.
  • A competent user of Microsoft Office software such as PowerPoint, Outlook, and Excel.
  • Self-motivated with strong written and verbal communication skills, allowing you to remotely work with our UK team. 
  • Good attention to detail, coupled with consistently high levels of accuracy.
  • An ability to work flexibly across a number of different and varied tasks.
  • Previous work experience would be advantageous but is not essential.

 

Why choose us?

• Great Pay - A competitive annual salary of €28,000, 23 days holiday (pro rata to your contract), and an attractive pension scheme.

Rewarding Work-Life Balance - Contracted working hours are 37.5 hours a week Monday to Friday, helping you develop a fulfilling work-life balance.

• Additional Opportunities - You could have the chance to travel to our Retailer Centres, BMW Group events, and our BMW Group UK sites. You will also be able to work with colleagues at all levels of the organisation, including senior management.

 

What are we responsible for?

  • Supporting you in your training and ensuring you settle into your role and feel welcomed.
  • Working sustainably and ethically.
  • Providing you with the opportunity to bring your own ideas and develop yourself.
  • Ensuring you are happy with your work-life balance and feel as though your contribution to the business is being valued.
  • Encouraging you to develop your soft skills such as creating working relationships, communicating effectively, delivering presentations, and gaining confidence in your own ability, supporting you in both your return to university and your future career.

 

What do you need to do now?

If this sounds like the opportunity for you then apply today using the link below.

The next stages of the recruiting process could include; online testing, a one-way video interview, and then a face to face, telephone, or virtual interview with the hiring manager. 

Please note:

We operate rolling recruitment. This means we may close the application window earlier than identified if sufficient applications are received, so please apply early to avoid disappointment.

Please ensure that you complete all of the free text questions for your application to be progressed. Please also include a role relevant cover letter, explaining why we should consider you for this position.

To be eligible for this position, you must be returning to your studies for a minimum of 6 months after completion of this placement and be able to provide proof of your legal right to work in the Republic of Ireland.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Closing date for applications: Tuesday 28th February 2023.

Any further questions? Email us on hr.services.recruitment@bmwgroup.co.uk

BMW Ireland, Dublin - Customer Support Executive - 13 Month Placement (July 2023)

20221202
Automotive
Dublin
Ireland
Legal Entity:
BMW Automotive (Ireland) Ltd.
BMW Group
Location:
Dublin
Job Field:
Aftersales Marketing
Job Id:
220002VK
Publication Date:
02.12.2022
Full-time
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