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Finance Operations United Kingdom 06.01.2023

BMW UK, Financial Services, Farnborough - Customer Journey & Process (Business) - 13 Month Placement (July 2023)


We be­lieve in cre­ating an envi­ron­ment where our placement students re­ally can learn and develop dur­ing their time with us and where they are giv­en their own ar­eas of responsibilities from the start. Our experts and mentors will treat you as part of the team from day one, encour­aging you to bring your own ideas to the table and giving you the opportunity to re­ally show what you can do.


Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.  We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.


BMW UK, Division, Farnborough – Customer Journey and Process Intern – 13 Month Placement (July 2023)

The Customer Journey and Process Intern role reports to the Business Process Manager within the Operations Department.

The Customer Journey and Process Management team supports the Operational Department with governance of their processes (through ensuring appropriate, relevant, and up-to-date process documentation is kept), continuous improvement of their processes (using the Lean Six Sigma methodology), and the automation of their processes using Robotics (a technology designed to automate repetitive, high volume, manual tasks). 

As the Customer Journey and Process Intern, you'll be in an interesting position where you’ll support all three areas of the Customer Journey and Process Management team; Governance, Continuous improvement, and Robotics, and in doing so you’ll interact with almost every area of our business from Operations, Legal, Compliance, Finance, Sales, and IT.

What will you be doing?

This internship will support the Customer Journey and Process Management Team. The role holder will be responsible for the following tasks:

  • The monitoring of Customer Journey Process Governance, including conducting stakeholder meetings, obtaining and analysing data, and preparing monthly reporting for presentation and distribution to the Operations Management Committee.
  • Verifying As Is Processes and Process documentation, and where required creating Process Maps (and associated documentation) for both As Is (current state) and To Be (future state) processes.
  • Conducting and supporting process reviews for the purpose of the continuous improvement of those processes, using industry recognised techniques and tools such as Lean Six Sigma.
  • Supporting the Continuous Improvement Culture transformation across the business by arranging coaching activities, creating surveys, assisting with workshops, and other activity as required.
  • Supporting Robotic initiatives through the analysis of As Is processes and initial assessment reviews, as well as conducting analysis of data to support the prioritization of the robotics process automation backlog.
  • Supporting team administration as required, including creating the agenda and chairing the monthly team meeting.
  • Manage and maintain Jira and Confluence spaces. This will develop your skills on these platforms which are commonly used in Agile project management and delivery.
  • Maintenance of the team’s internal internet pages, utilising knowledge of the department to effectively communicate the team’s roles and responsibilities. This will provide you will knowledge of web page design and maintenance. 



This internship would suit someone who's keen to get an overall insight of several different functions of a business and enjoys dealing with multiple stakeholders.


The applicant should be studying towards a Bachelor's degree - preferably in business or other relevant field on target for a grade of 2:1. Please note that our intern opportunities are only open to students who will be returning to their studies following their placement with us.

The role requires:

  • Strong written and verbal communication, influencing and facilitation skills.
  • Ability to adapt working approach depending on specific requirements.
  • Confidence to challenge the status quo and put forward suggestions for improvement.
  • Ability to work at both a detailed and high level.
  • Ability to be pro-active, self-starter with a high level of initiative.
  • Ability to prioritise activities, work under pressure and multi-task.
  • Competent knowledge of MS Office suite (specifically Word, PowerPoint, and Excel).
  • Individual must be outgoing, inquisitive, and confident with a professional approach.
  • Strong numerical and reasoning skills.
  • Confidence to communicate with senior management.
  • Ability to work remotely from home when required.

Training on bespoke internal systems and processes will be provided.


Why choose us?

  • Great Pay – A competitive annual salary of £21,000, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
  • Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week Monday to Friday, helping you develop a fulfilling work-life balance.
  • Exciting Additional Benefits – You will have the opportunity to enjoy access to our Advantages scheme, giving you access to a range of offers and discounts, and a subsidised on-site restaurant.


What are we responsible for?

  • Supporting you in your training and ensuring you settle into your role and feel welcomed.
  • Working sustainably and ethically.
  • Providing you with the opportunity to bring your own ideas and develop yourself.
  • Ensuring you are happy with your work-life balance and feel as though your contribution to the business is being valued.
  • Encouraging you to develop your soft skills such as creating working relationships, communicating effectively, delivering presentations and gaining confidence in your own ability, supporting you in both your return to university and your future career.


What do you need to do now?

If this sounds like the opportunity for you then apply today using the link below.

The next stages of the recruiting process could include: online testing, video interview and then a face to face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.

Please note:

We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.

Please ensure that you complete all of the free text questions for your application to be progressed, and include a role relevant cover letter, explaining why we should consider you for this position.

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement, and be able to provide proof of your legal right to work in the UK, if you are not a UK passport holder.  

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Closing date for applications:  Saturday 4th February 2023

Any further questions? Email us on  hr.services.recruitment@bmwgroup.co.uk



BMW UK, Financial Services, Farnborough - Customer Journey & Process (Business) - 13 Month Placement (July 2023)

United Kingdom
Legal Entity:
BMW Financial Services (GB) Ltd.
BMW Group
United Kingdom
Job Field:
Finance Operations
Job Id:
Publication Date:
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