Connected Services Specialist

Rolls-Royce Connected Services provide our clients an enhanced vehicle ownership experience through a range of in-car digital services & products. The Connected Services Specialist is responsible for the management of the Global Ownership Services Rolls-Royce Connected Services. Primarily focused to deliver initiatives and solutions that positively drive and influence customer retention within the Rolls-Royce Motor Cars Global Dealer Network. Activities will encompass programmes that impact on an effortless ownership experience for the customers of Rolls-Royce Motor Cars. This role will require working collaboratively with our Product Development, Regional Teams and Dealers to innovative the delivery of luxury digital services.

Key responsibilities:

• Develops and manages the Global market implementation of Rolls-Royce Connected Services in order to maximise both customer loyalty and retention.
• Responsible for Rolls-Royce Connected Services Market performance, ensuring robust reporting tools are in place to enable the targeted, and detailed performance management of all necessary and compliant steps.
• Primary point of contact for providing Technical Support for Global Rolls-Royce Connected Services, programmes, initiatives, activities and functionality.
• Serves as the Ownership Services main liaison within product circles, providing market feedback for digital services development.
• Co-ordinates testing of vehicle digital services, internal and external dealer systems for all current and future Rolls-Royce Connected Services programmes.
• Ensures the development of appropriate marketing, communication and training platforms to promote new Rolls-Royce Connected Services products and services for the Dealer Network and customers alike.

What you will bring:

• University degree Level or above (preferably in a business related discipline).
• Project Management background.
• Data analysis and reporting experience.
• High level of commercial acumen.
• Strong interpersonal and communication skills to negotiate and influence at all levels.
• Passion for putting the customer first and delivering exceptional levels of service to customers, Dealers, suppliers and other key stakeholders.
• Ability to work autonomously and under pressure.
• Ability to project manage and prioritise workload.
• Experience of Telematics is advantageous.
• Knowledge of Dealer operations is advantageous.
• German language would be a plus.

We offer a competitive benefits package and company related perks, as well as blended/flexible working.

If this sounds like your next role then please apply, we are setting up immediate interviews.

• University Degree Level or above (preferably in a business related discipline)
• Experienced in project / time management
• Flexibility to travel for work - there will be frequent trips scheduled as and when the business requires.
• Able to work on their own and under pressure
• Able to project manage and prioritise workload
• Experienced in use of Microsoft Office
• Experienced in data analysis and reporting
• Excellent degree of literacy
• High level of commercial acumen
• Strong interpersonal and communication skills to negotiate and influence at all levels
• Passion for putting the customer first and delivering exceptional levels of service to customers, Dealers, suppliers and other key stakeholders
• Experience of Telematics advantageous
• Knowledge of Dealer operations advantageous
• German language ability advantageous