09_jobfields_production_bespoke_engineer_2224x900.jpg
Aftersales Service & Warranty Goodwood 15.02.2022

Connected Services Specialist

Description

Rolls-Royce Connected Services provide our clients an enhanced vehicle ownership experience through a range of in-car digital services & products. The Connected Services Specialist is responsible for the management of the Global Ownership Services Rolls-Royce Connected Services. Primarily focused to deliver initiatives and solutions that positively drive and influence customer retention within the Rolls-Royce Motor Cars Global Dealer Network. Activities will encompass programmes that impact on an effortless ownership experience for the customers of Rolls-Royce Motor Cars. This role will require working collaboratively with our Product Development, Regional Teams and Dealers to innovative the delivery of luxury digital services.

 

Key responsibilities:

 

  • Develops and manages the Global market implementation of Rolls-Royce Connected Services in order to maximise both customer loyalty and retention.
  • Responsible for Rolls-Royce Connected Services Market performance, ensuring robust reporting tools are in place to enable the targeted, and detailed performance management of all necessary and compliant steps.
  • Primary point of contact for providing Technical Support for Global Rolls-Royce Connected Services, programmes, initiatives, activities and functionality.
  • Serves as the Ownership Services main liaison within product circles, providing market feedback for digital services development.
  • Co-ordinates testing of vehicle digital services, internal and external dealer systems for all current and future Rolls-Royce Connected Services programmes.
  • Ensures the development of appropriate marketing, communication and training platforms to promote new Rolls-Royce Connected Services products and services for the Dealer Network and customers alike.

 

What you will bring:

 

  • University degree Level or above (preferably in a business related discipline).
  • Project Management background.
  • Data analysis and reporting experience.
  • High level of commercial acumen.
  • Strong interpersonal and communication skills to negotiate and influence at all levels.
  • Passion for putting the customer first and delivering exceptional levels of service to customers, Dealers, suppliers and other key stakeholders.
  • Ability to work autonomously and under pressure.
  • Ability to project manage and prioritise workload.
  • Experience of Telematics is advantageous.
  • Knowledge of Dealer operations is advantageous.
  • German language would be a plus.

 

We offer a competitive benefits package and company related perks, as well as blended/flexible working.

 

If this sounds like your next role then please apply, we are setting up immediate interviews.

Qualifications
  • University Degree Level or above (preferably in a business related discipline)
  • Experienced in project / time management
  • Flexibility to travel for work - there will be frequent trips scheduled as and when the business requires.
  • Able to work on their own and under pressure
  • Able to project manage and prioritise workload
  • Experienced in use of Microsoft Office
  • Experienced in data analysis and reporting
  • Excellent degree of literacy
  • High level of commercial acumen
  • Strong interpersonal and communication skills to negotiate and influence at all levels
  • Passion for putting the customer first and delivering exceptional levels of service to customers, Dealers, suppliers and other key stakeholders
  • Experience of Telematics advantageous
  • Knowledge of Dealer operations advantageous
  • German language ability advantageous

Connected Services Specialist

20220215
Automotive
Goodwood
United Kingdom
Legal Entity:
Rolls-Royce Motor Cars Ltd.
BMW Group
Location:
Goodwood
Job Field:
Aftersales Service & Warranty
Job Id:
210003BY
Publication Date:
15.02.2022
Full-time
APPLY NOW Print Page